Returns Policy

We appreciate there are many complexities within the bathroom industry and the return of products does from time to time arise. We do not operate a sale or return policy. However, we do provide an option for return of products under the conditions below:

1. Deliveries & Collections

Any damaged items must be reported to our customer services department within 48 hours of delivery. You must hold these goods until our customer services department issues you with a return acknowledgement and arranges a collection date. These goods will be credited in full upon inspection on return to our warehouse. If you require a replacement you must place the order with the sales team, and this will be chargeable.

2. Faulty Goods

Customer services to be informed of any faulty goods. All replacements will be chargeable, and credits will only be issued upon confirmation of the fault by Bathco or after testing by our supplier/manufacturer if required. Items returned without exploring this avenue will not be credited.

3. Good Stock

Good stock only returns must have been purchased within the last 60 days and must only be stocked products from our current brochure. We can not accept good stock returns that are special order or have been reduced in price for display. Any good stock returns must be in perfect resaleable condition i.e. no damaged boxes, excess tape must be clear and no writing on boxes. Good stock returns will be inspected by our customer services department and credited accordingly. All good stock items will be subject to a 25% restocking charge.

4. Terms and Conditions

All returns must be accompanied by a return’s acknowledgement, items returned without this will not be accepted and therefore will not be credited. Orders cancelled after despatch will be subject to 25% restocking charge. Duplicate orders sent in error and despatched will be subject to a 25% restocking charge, this also applies to a backorder as it is up to the customer to ensure all backorders are cancelled if not required.

For all return enquires please email or call 07707 062932

Everything above will help keep our level of service to your satisfaction and help us keep on top of credits for our customers. We will endeavour to process the credit through to our customer within 10 to 14 days once we have received the products back to our warehouse.

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